Shipping Policy
All orders are fulfilled by tracked and insured shipping. We offer both standard and express shipping options at checkout. If you have any other questions regarding our shipping policy, please contact us at:
info@aluviahealth.com where our support team will get back to you within 48 hours. To expedite the process please have your order number at the subject line.
ORDER PROCESSING TIME
Please allow 1–3 business days for order processing, regardless of the shipping option selected at checkout. Though orders are typically processed in 1–2 business day period, please allow up to 3 business days for your order to process during times of high demand such as holidays seasons where delays can be expected.
WRONG ADDRESS DISCLAIMER
It is the buyer’s responsibility to make sure all shipping information is correct. If you have entered an incorrect shipping address at checkout, please get in contact with us within the hour after placing your order as we can make the correction adjustments necessary to your purchase. After this time we are unable to make changes to the shipping address at this point we can only wait for the item to be returned back to us. The item is returned to our warehouse via Return to Sender if a refund upon arrival. Please kindly note that we can’t ship to PO boxes.
SHIPPING TIME & TRACKING
At Aluvia we aim to get your order to you as fast as possible, we provide the following shipping times to our customers. Please note these may be shipping delays during holiday seasons or periods where there is unprecedented increase in online volume, and with periods of extreme inclement weather conditions.
Standard Delivery: 5–10 business days.
Once your order has been shipped you will automatically receive an email containing tracking information. Please check your spam/junk folder if you have not received an email.
WHERE CAN I FIND MY TRACKING NUMBER?
An email notification will be sent to you with a tracking number when your item has shipped. In addition, you’ll receive updates when your package moves across regions.
We will be happy to assist you if you haven’t received one or your tracking number doesn’t work; please contact us at info@aluviahealth.com.
HOW CAN I TRACK THE STATUS OF MY ORDER?
After we have shipped your order, an email update will be sent titled “A shipment from order #xxxxxx is on the way”. You will find your tracking number and information inside this email.
HAVING TROUBLE VIEWING TRACKING UPDATES?
As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival.
We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.
If your order is taking an extremely long time to reach you, please contact us at info@aluviahealth.com and our team will work towards the best solution for you based on your latest tracking information.
We appreciate your patience and understanding as we work through this together.