Refund and Return Policy
Refund policy
Cancellation Policy
As we aim to process orders as fast as possible we advise you to get in contact with us at info@aluviahealth.com as soon as possible after ordering if you wish to cancel.
Most cancellations can be done within 1–2 hours of ordering (although please note even within this time frame it may not always be possible). If this time frame has passed and your order has been processed, once you receive it you can return it to us for a refund.
Return & Refund Policy
We want you to love your skin and feel confident using the Clear Out Bar. That’s why we offer a risk-free 60-day money-back guarantee.
60-Day Skin Commitment Guarantee
We’re confident the Clear Out Bar can help you achieve clearer skin — but we understand that everyone’s skin is different.
If you’ve used the Clear Out Bar consistently for 60 days and haven’t seen the results you were hoping for, we’ll give you a full refund. That’s our 60-day skin promise (no tricks, no ifs, no buts — no return necessary).
To qualify:
• Use the Clear Out Bar as directed for a full 60 days
• Take clear before and after photos to show your progress
• Email us at info@aluviahealth with your order number, photos, and a brief explanation of your experience
We use your feedback to improve and ensure our products truly work for everyone.
Note: This guarantee only applies to the first one purchased of the Clear Out Bar.
To start a return, you can contact us at info@aluviahealth.com
Returns for unused items
If you purchased the product but haven’t opened or used it, you may return it within 60 days of receiving it. To be eligible, the item must be unused, unopened in its original packaging, and in the same condition you received it.
To start a return, contact us at info@aluviahealth. Our support team will respond within 48 hours.
If your return is accepted, we’ll send you instructions on how and where to send your package. Customer is responsible for return shipping costs.
We reserve the right to refuse a refund if the above conditions are not met.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at info@aluviahealth.com
Cancellation Policy
As we aim to process orders as fast as possible we advise you to get in contact with us at info@aluviahealth.com as soon as possible after ordering if you wish to cancel.
Most cancellations can be done within 1–2 hours of ordering (although please note even within this time frame it may not always be possible). If this time frame has passed and your order has been processed, once you receive it you can return it to us for a refund.
Return & Refund Policy
If you have any questions regarding our returns policy please contact us at info@aluviahealth.com where our support team will get back to you within 48 hours.
We have a 60-day return policy which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging unopened. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aluviahealth.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note: The customer is responsible for the shipping costs. Items sent back to us without first requesting a return will not be accepted. If your return is accepted we will reimburse your original payment method within 5 days. Please note that all payment processing and shipping costs are non eligible for a refund once the order is placed and you will be refunded for the item only.
You can always contact us for any return questions at info@aluviahealth.com. To expedite this process please make sure you clearly state your order number along with the item(s)/concern in the email.
We reserve the right to refuse a refund if the above conditions are not met.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at info@aluviahealth.com.